Chimidoll - reborn toddler doll, dressed in a pink bunny onesie ensemble

Our adorable sound-enabled dolls feature an innovative built-in gravity sensor design. These dolls can recognize your interactions and respond accordingly. Depending on the nature and intensity of your movements, the dolls will trigger different sounds, perfectly mimicking the interactions of a real baby with you.

 When you lift the baby doll into the air, it will recognize your movement and burst into a "hahaha" laugh.

Delivery Time = Processing Time + Shipping Time

Processing Time:
We will process and dispatch your order within 24 hours of receiving it. Please note that processing times can be affected by weekends and holidays. Once your order has been processed, you will receive a shipment confirmation email.
Note: If you have purchased multiple items, your order may be split into several packages. If you only receive one of the packages, please do not worry and be patient.

Free Shipping:
US orders: Typically arrive within 6-10 working days after dispatch.
European orders: Typically arrive within 5-8 working days after dispatch.
$12 Shipping Fee:
US orders: Typically arrive within 4-8 working days after dispatch.
European orders: Typically arrive within 3-5 working days after dispatch.
Please note, these time frames are approximate, and actual delivery times may vary due to factors such as transportation and customs clearance.

Taxes:
Where applicable, you are responsible for paying import taxes and duties. For more details, please contact your local customs office.

Cancellation or Address Changes:
Once you have completed your order, we will send you a confirmation email, and we will immediately prepare your order. If you need to change or cancel your order, please contact us as soon as possible at kaijensen@chimidoll.com, and we will do our best to assist you.

How to Track My Order?
Once your package has been dispatched, we will send you the tracking number via email. You can enter your tracking number here, or you can contact our customer service at kaijensen@chimidoll.com, and our customer service team will reply within 24 hours!

Chimidoll creates high-quality reborn dolls, ensuring each baby is unique and adorable. At Chimidoll, if you are unsatisfied with your purchase for any reason, please contact our support team immediately at kaijensen@chimidoll.com, and we will provide a solution based on your situation.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all orders. Customers can contact our support team within 30 days of receiving the product to initiate the refund process. Chimidoll is committed to protecting every customer’s legitimate rights and handling all return and exchange requests properly.
If you need to return or exchange an item after the 30-day period, please contact our customer service, and we will work with you to find a viable solution based on your current situation.

How to Return an Item?

Please submit your return request to kaijensen@chimidoll.com and make sure to provide the reason for the return.
Our support team will follow up on your return request.
Prepare the items in their original packaging and return them to the address we provide.
Once the package is returned, please provide us with the tracking number.

Return Shipping Fees:

If you receive a product that is damaged/deformed or has other quality issues, we will cover your return or exchange shipping fees.
If you do not like or do not want the product for personal reasons, our company will not cover the return or exchange shipping fees.

How to Get a Refund or Exchange?

Once we receive and process the returned goods, the refund or exchange will be initiated.
Please do not return items to the sender's address on the package. This is not the return address and will affect the return process.
Email your return request to kaijensen@chimidoll.com, explaining the reason for the return, and we will send you the return address via email.

Refunds:

All refunds will be made using the original payment method used at checkout. The timeframe for receiving the refund will vary based on the payment method used for the order. Please refer to the following payment methods and approximate processing times for reference. Thank you for your patience.
PayPal account refunds: 2-5 business days
Credit card refunds: 3-7 business days
E-wallet refunds: 2-3 business days

Exchanges:

Exchanges will be processed within 48 hours of receiving and handling your return. Shipping times typically take 7-10 business days, depending on your delivery location. Exchanges will be sent to your original address or a new address you provide. We will provide a tracking number once available.

Special Notes: Returns Must Comply with the Following Terms

Any return or refund request not authorized by customer service will not be accepted.
Please do not use the sender's address on the package as the return address, as this is not the return address and may affect the processing of your return.
To qualify for a return or refund, the item must be in its original condition and include all accessories, gifts, and packaging.
We are not responsible for returns that are lost in transit, damaged during shipment, or not delivered to our return address.

Still Need Help?

If you have any other questions, please feel free to contact us via email at kaijensen@chimidoll.com. We will respond within 24 hours.