playful toddler doll in a yellow outfit with long hair

Delivery Time = Processing Time + Shipping Time

Processing Time:
We will process and dispatch your order within 24 hours of receiving it. Please note that processing times can be affected by weekends and holidays. Once your order has been processed, you will receive a shipment confirmation email.
Note: If you have purchased multiple items, your order may be split into several packages. If you only receive one of the packages, please do not worry and be patient.

Free Shipping and Express Shipping
Please note that these time frames are approximate, and actual delivery times may vary due to shipping and customs clearance factors.

Standard Shipping:
USA: 6-10 days
UK: 6-10 days
Canada: 8-15 days
Australia: 5-10 days
Europe：6-10
Other countries: 7-15 days

Priority Shipping:
USA: 5-7 days
UK: 3-5 days
Canada: 8-10 days
Australia: 4-6 days
Europe：4-7
Other countries: 6-10 days

Taxes:
Where applicable, you are responsible for paying import taxes and duties. For more details, please contact your local customs office.

Cancellation or Address Changes:
Once you have completed your order, we will send you a confirmation email, and we will immediately prepare your order. If you need to change or cancel your order, please contact us as soon as possible at kaijensen@chimidoll.com, and we will do our best to assist you.

How to Track My Order?
Once your package has been dispatched, we will send you the tracking number via email. You can enter your tracking number here, or you can contact our customer service at kaijensen@chimidoll.com, and our customer service team will reply within 24 hours!

Chimidoll creates high-quality reborn dolls, ensuring each doll is unique and adorable. We take full responsibility for the quality of every product and strive to ensure your satisfaction. If you are dissatisfied with any purchased product, please contact our support team immediately at kaijensen@chimidoll.com, and we will provide a solution based on your situation.

30-Day Money Back GuaranteeWe offer a 30-day money back guarantee for all orders. Customers can initiate the refund process by contacting our support team within 30 days of receiving the product. Chimidoll is committed to protecting every customer's rights and handles all returns and exchanges promptly and professionally.
For returns or exchanges beyond 30 days, please contact our customer service, and we will work with you to find a feasible solution based on your current situation.

How to Return?Please submit your return request to kaijensen@chimidoll.com and provide the reason for the return.
Our support team will follow up on your return request.
Place the item in its original packaging and return it to the address we provide.
After returning the package, please provide us with the tracking number.

How to Get a Refund or Exchange?Once we receive and process your return, we will initiate the refund or exchange.
Do not return items to the sender's address on the package, as it is not the return address and may affect the return process.
Send your return request via email to kaijensen@chimidoll.com stating the reason for return, and we will email you the return address.

Refund:All refunds will be issued using the original payment method used during checkout. The time frame to receive the refund will vary depending on the payment method used for the order. Please refer to the approximate processing times for different payment methods. Thank you for your patience.
PayPal account refunds: 2-5 business days
Credit card refunds: 3-7 business days
E-wallet refunds: 2-3 business days

Exchange:Exchanges will be processed within 48 hours of receiving and processing your return. Shipping times typically require 7-10 business days, depending on your delivery location. Exchanges will be sent to your original address or a new address you provide. We will provide a tracking number when available.

Special Note: Return ConditionsAny unauthorized returns or refund requests will not be accepted.
Do not use the sender's address on the package as the return address, as it is not the correct return address and may impact your return process.
To qualify for a return or refund, the item must be in its original condition and include all accessories, gifts, and packaging. We are not responsible for items lost, damaged during transportation, or not delivered to our return address.

Return Shipping Costs:We provide free return shipping as part of our commitment to excellent service.

Need Further Assistance?If you have any further questions, please feel free to contact us via email at kaijensen@chimidoll.com. We will respond within 24 hours.